1. Definitions
"Arlington Health", "we", "us" and "our" refers to Arlington Health Limited, registered in England and Wales (Company No. 16943772), whose registered address is Bollin Clinic, 33 Stamford Green, Altrincham WA14 1ES.
"Patient", "you" and "your" refers to the individual who has registered for or is receiving services from Arlington Health.
"Services" refers to all healthcare, clinical, diagnostic and administrative services provided by Arlington Health at Bollin Clinic or via remote consultation.
2. Our Services
Arlington Health provides private GP and specialist healthcare services at Bollin Clinic, 33 Stamford Green, Altrincham WA14 1ES. We are a CQC-registered independent healthcare provider (Registration: CRT1-26763592256).
Our services are private and are not a substitute for NHS services. Where urgent or emergency care is required, patients should contact 999 or attend their nearest NHS emergency department. Arlington Health does not provide emergency medicine services.
We reserve the right to decline to provide services where, in the clinical judgment of our team, it would not be appropriate to do so, or where a patient's behaviour has been abusive or threatening.
3. Appointments & Cancellations
Appointments may be booked by telephone, email or via our online booking system. We ask that patients provide at least 24 hours' notice if they need to cancel or rearrange an appointment.
- Cancellations with less than 24 hours' notice may be subject to a late cancellation fee of up to 50% of the consultation fee.
- Non-attendance without notice (DNA) will be charged at the full consultation fee.
- Repeated late cancellations or DNAs may result in termination of membership or registration.
We will endeavour to minimise delays on the day, but clinical needs may occasionally cause waiting times. We will communicate any significant delays.
4. Fees & Payment
Our fee schedule is available on request and at our clinic reception. Fees are payable at the time of service unless a corporate invoice arrangement has been agreed in advance.
- Payment is accepted by credit/debit card. Bank transfer is available for corporate clients.
- All fees include VAT where applicable.
- Fees for medical reports and letters are payable in advance of production.
- Prescription fees are charged separately from consultation fees.
If you are unable to pay at the time of service, please advise our reception team in advance. Unpaid fees may be referred to a debt recovery service after 30 days.
5. Membership Terms
Membership plans are subject to the following conditions:
- A 12-month minimum commitment period applies to all plans from the date of first payment.
- After the minimum term, membership continues on a monthly rolling basis.
- To cancel, patients must provide one month's written notice to info@arlingtonhealth.co.uk.
- Monthly fees are collected by direct debit on or around the same date each month.
- Unused consultation allowances do not roll over to subsequent months or years.
- Arlington Health reserves the right to adjust membership fees with 30 days' written notice. You may cancel without penalty within 14 days of receiving a fee increase notice.
- Membership may be suspended or terminated by Arlington Health in the event of abusive behaviour, non-payment or material breach of these terms.
6. Medical Records
Arlington Health maintains a complete medical record for each registered patient. Records are held in accordance with our Privacy Policy and relevant NHS Records Management guidance (minimum 10 years from last entry).
Patients may request access to their medical records under UK GDPR. A Subject Access Request can be submitted to info@arlingtonhealth.co.uk. We respond within 30 days.
Where clinically appropriate and with your consent, we will share summaries with your NHS GP to support continuity of care.
7. Liability
Arlington Health carries appropriate professional indemnity insurance. Our clinicians are fully registered with the GMC, NMC or HCPC and practice in accordance with their professional standards.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our services, including loss of income or business.
8. Complaints
We take all complaints seriously and aim to resolve them promptly and fairly. If you are unhappy with any aspect of your care or service:
- In the first instance, speak to the clinician or reception team at the time of the issue.
- For formal complaints, write to us at info@arlingtonhealth.co.uk or Bollin Clinic, 33 Stamford Green, Altrincham WA14 1ES.
- We will acknowledge your complaint within 3 working days and provide a full written response within 28 days.
- If you are not satisfied with our response, you may refer your complaint to the Care Quality Commission or the relevant professional regulator (GMC, NMC, HCPC).
9. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these terms at any time. The current version will always be published on our website. Continued use of our services after an update constitutes acceptance of the revised terms.
10. Contact
For questions about these terms, to exercise your legal rights, or to make a complaint:
Arlington Health Limited
Bollin Clinic, 33 Stamford Green, Altrincham WA14 1ES
+44 (0) 161 234 5678 ·
info@arlingtonhealth.co.uk